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Why towing professionals should send well-designed invoices
Providing outstanding roadside assistance to stranded individuals, trucking companies or freight professionals requires the perfect combination of technical know-how and great customer service. On top of all that, most customers are a bit stressed out when they call for your service – so don’t add to their stress level by giving them an invoice they don’t understand.
Make sure all your invoices are clear and organized so they explain exactly what you are charging for, as well as the ease and comfort you provided in a difficult situation. By making your invoice easy to understand it will truly stand out – leading to both repeat business and valuable referrals.
A professional, well-designed invoice also creates confidence and credibility in the services you provide. Make sure your invoice reflects the unique skills you have to get your customers back on the road.
- Select from our wide range of specialized towing invoice templates in different designs and colors, and download the one you want in your preferred format – Word, Excel, PDF, Google Docs, or Google Sheets. It’s free!
- Add your business name and contact information. If you provide special features such as 24 hour emergency service, or cover a certain geographical area, it’s valuable to add it here too
- Insert your logo, website, and any other professional-looking towing images
- Add in your client’s name and contact information
- Add a unique invoice number
- Include the date of the invoice and the payment due date
- List the services you provided, such as towing, roadside assistance, and auto repair. Add in descriptions and the price for each service based on towing distance, hourly rate, or flat rate
- Add or remove lines to customize the invoice format to include all services, equipment, and materials you provided
- If you are including a volume discount for a company with a fleet of vehicles, or for any other reason, add a line explaining the discount so your client knows they are getting a great deal
- Calculate the total price of the project, including applicable tax, and list the total at the bottom of the invoice
- Add in your payment terms, such as the methods of payment you accept
- You might want to add a personal thank you or comment at the end, especially if this is a regular client. It could lead to more work and some lucrative referrals!
- Save the invoice for your records – and give a copy to your client!
When is the right time to send an invoice to your towing customers?
The right time to send an invoice varies with the situation. Asking for payment in a stressful situation is sometimes not a good idea, especially if the customer is upset – so you will need to use your judgment. It’s always best to get paid as soon as possible, but emailing an invoice to the customer the next day could create some important goodwill on your side.
If you do regular work with a company fleet, discuss the option of invoicing monthly, or at other convenient intervals.
Handy invoicing tips for towing professionals
Always be courteous
It should go without saying, but since you work in stressful, fast-moving situations it can be easy to forget to say ‘please’ and ‘thank you.’ If you’d like these customers to spread the word about your great service – be empathetic, kind, and honest – even if you are a little stressed out yourself!
Keep a record with numbered invoices
It’s a simple thing to do but it helps you keep track of how much money is coming in. An organized system also shows your customers how professional and reputable you are.
Make sure your contact info is correct
You want to make it as easy as possible for your customers to pay you, especially if you are not requiring them to pay you on the spot. Place your contact information in a prominent position on your invoice where it can’t be missed.
Include a ‘payment due’ date
It works! A clear indication of when you expect payment is critical. It also helps you predict your future finances.
Accept a variety of payment methods
Don’t let payment methods get in the way of you being paid on the spot. Consider offering e-Transfers, debit payments, and other online payment methods your customers can do right on their mobile phones.