Rebranding Wave from the inside out
The evolution of our brand
For over a year now we’ve been on an incredible journey at Wave. We’ve asked ourselves some big questions: Who are we? What do we stand for? Who are we helping? How are we going to achieve our goals?
This work led to an important realization: Our brand got us to where we are today, but we’ve grown and evolved so much that we need a more dynamic way to represent ourselves. And that’s why we set out to tackle one of the most exciting and challenging milestones Wave has ever achieved: a rebrand.
We wanted to share a bit about that journey, revealing exactly what it takes to rethink how you show up to the world—and how to bring that vision to life.
Our purpose: bigger than accounting software
Before we could even consider the creative side of our rebrand, we found focus in clearly defining our purpose:
Wave helps brave entrepreneurs simplify their financial lives to build stronger, more professional, and more sustainable businesses.
How did we get there? By internalizing what we know to be true for our customers—that the financial side of running a small business is challenging, and there’s a huge, stressful learning curve.
We were already designing our products and services to empower our customers and make their lives easier. Now we just needed our brand to convey that empathy and our view that there’s power in understanding your finances. We wanted business owners to look at their finances differently—and we wanted them to feel that empowerment through our brand.
Is that an aspirational goal? You bet! But, then again, so is building a business from the ground up—something brave entrepreneurs do every day.
Our inspiration: brave entrepreneurs
Getting clear on our purpose helped carve a path for the first step of our rebrand journey—gathering inspiration. We interviewed customers, compiled insights, and did tons of research. We pulled all these ideas together, papering a room with inspiring concepts.
We tapped into the wisdom of small business owners to understand the challenges and emotions they face. We explored different creative approaches and human truths around being an entrepreneur, from being part of a tribe to taking the road less traveled to finding your productivity ‘flow’.
A lot of what we learned hit close to home. After all, Wave started with seven people crowded around a fold-out table, and 55% of Wavers have freelanced or owned side businesses at some point in their careers. All of this came together, and after several rounds of conversations we landed on a concept that would become our new entrepreneur-centric brand focus.
Our essence: believe
Wave’s new brand essence isn’t really new. It’s something that’s always been there intuitively guiding our decisions, behaviours, and growth. The rebrand exercise helped us articulate it, feel it, and bring it to the core of everything we do:
We believe in entrepreneurs.
We believe in our customers so much that we built our own ambitious goals on propelling their success. Not only do we believe in the path small business owners have chosen, we also know that building their confidence is at the core of overcoming self-doubt.
This sense of belief is a powerful, driving force for achieving success. It pushes out feelings of fear. It summons energy through exhaustion. It fuels ingenuity when problems arise. And, most importantly, it drowns out the sound of those who don’t believe.
Our team rallied around this new brand essence and got to work figuring out how to express it creatively, and also how to live it through our culture.
Our brand pillars: empower, inspire, and support
We introduced three brand pillars—empower, inspire, and support—and challenged each Waver to live them out in their own role.
- Empower: Design and build easy and intuitive tools that help customers gain the insights needed to make better decisions.
- Inspire: Acknowledge and celebrate entrepreneurs’ wins and milestones by creating and sharing stories and inspiring content.
- Support: Surround them with a community of like-minded entrepreneurs and Wave support heroes who can give helpful information and guidance as they tackle the day-to-day tasks of running a business.
Our new brand guidelines explicitly state that every interaction (large or small, digital or direct) is an opportunity to empower, inspire, and support our customers.
Our logo: a new Wave
We worked with one of our talented customers, a freelance art director, to explore different aspects of what the name ‘Wave’ represents in order to arrive at a new logo that would capture the essence of our brand.
Our existing icon mark was a barreling wave, and while it was balanced and symmetrical, we could see how it brings to mind a spinning, crashing wave. This doesn’t reflect the concept of ‘believe,’ so we began exploring alternatives that would do it better.
After dozens of options, we settled on a stylized letter ‘w’ that represents a surging wave. Rather than crashing down, it’s focused on the moment where momentum is building. At the same time, the three lines of the ‘w’ resemble a graph showing financial growth. Together the new logo embodies the idea of simplified finances, growth, and power in a positive, upward motion. Our wordmark was also refreshed with a clean, humanist look.
To support our new brand, our design team has defined and brought new design standards to life. Our new look is about being approachable yet modern; crisp but not stuffy.
Palette: bold and confident. We’ve moved toward rich, vibrant colors with a clean, fresh vibe. On our website we’re using rich gradients and pops of color in graphics. Wave’s application interface has also been refreshed for a lighter feel.
Typography: distinct and approachable. We’ve updated our typography to be bolder and have more personality with the geometric Averta font. It’s full letter forms give it a strong presence, but it’s roundness keeps it open and accessible.
Photography: featuring our own customers. It was important for us to show real Wave customers in some of our marketing and website photos. When we use stock photos, we treat them with custom illustrations and graphics, creating a unique feel.
Illustrations: inclusive and descriptive. Our new design system uses illustrations and graphical touches liberally for a more approachable feel. They help paint a picture of small business owner’s lives and add warmth.
We went through this rebrand journey to create an experience that looks, sounds, and feels empowering, inspiring and supportive to brave entrepreneurs. One amazing side effect is how it’s reminded everyone at Wave why we get out of bed in the morning—trust us, there’s a serious buzz at headquarters!
We’re excited to launch our new brand, but this is definitely not the end. We’ll continue to evolve and grow so that we can keep building products and services that help small business owners be their best.
Will I now have to pay for Wave accounting software?
No. It’s still free!
How can I get involved in the Wave Community?
All you need to do is go to our Community page and sign up.
I’d like to share my success story. How do I do that?
If you have a compelling story you’d like to share about your journey as an entrepreneur and how Wave has helped you manage your business, send us an email.