About us

Customer Support Heroes (Toronto)

Thousands of awesome small business owners around the world are using Wave, and they all have one thing in common: They want to get their accounting out of the way so they can focus on running their business.

That's where you come in.

We're looking for full-time customer service heroes to continue building our reputation of providing a different kind of customer service experience.

By helping our customers use Wave more effectively you'll be giving them back hours of their time. Maybe, just maybe, some will send you homemade chocolate chip cookies or name their first-born babies after you, in return for the liberation you provide from desktop accounting software. We do know for sure that you'll make a difference, helping great customers get a great experience from (if we do say so ourselves) a kick-ass small business app.

Must haves:

  • Solid interpersonal skills...you gotta want to help people and be jazzed about hearing from lots of interesting people with unique challenges
  • Clear grasp of the fundamentals of accounting
  • Good communication skills (written and spoken) are essential. You have to be both charming and helpful on the phone and by email
  • The ability to stay organized and detail-oriented
  • A web savvy nature -- being online is natural to you
  • The attitude of a self-starter
  • Comfort working in a team environment

What makes working here awesome:

  • great people, great culture
  • casual and fun office environment
  • very competitive compensation, including stock options.
  • benefits
  • vibrant neighbourhood
  • an incredible opportunity to get in on the ground floor of one of Canada’s startup darlings, experiencing lightning-fast growth and international recognition

Learn more about who we are and what Wave has accomplished so far.

What will separate you from the pack?

Instead of sending us your resume and a standard cover letter, let's propose something different. Send us a couple of paragraphs about how you'd wow one of our customers with great service. How do you think you could make their interaction with Wave different from every other support call they make?

Let us know that at jobs@waveapps.com.

About Wave:

Founded in November 2010, Wave is the cloud-based provider of free software for the financial side of any small business. Wave provides integrated online applications spanning accounting, invoicing, payments, payroll and more. The company has secured venture funding and board leadership from the Social+Capital partnership from Silicon Valley, Charles River Ventures from Boston, and OMERS Ventures from Toronto. With 2 million users on its platform and counting, Wave is signing up tens of thousands of small business customers each month, and currently tracks over $50 billion in small business income and spending.

Follow the Wave story, or just drop in for a chat:

Apply Now

Be part of something huge

It's an exciting time to join the Wave family. We've created the world's fastest-growing financial software for small businesses, and we've got a lot of awesomeness planned for the future.

Some of our milestones

95 million
transactions tracked
$50+ billion
in income and expenses
2.5 million
users in 200+ countries