Customer Experience at Wave

Reinventing the customer experience

Through educational resources, multiple support channels, and a thriving online community, our CX team forges emotional connections with Wave customers that inspires confidence and empowers and propels them to success.

I love working on Wave’s Support Team because every day our team gets to collaborate with, empower, and celebrate entrepreneurs. Working alongside a team of empathetic, and skilled individuals allows me to push myself to deliver on high-quality interactions, projects and goals.

Jordan, Waver since 2016

Wave is a place where I’m able to work with awesome people. At the core of my role is understanding and communicating customer pains, successes, and feature requests to the rest of the organization. Every day, I’m able to act as the voice of the customer and help ensure that we’re focused on building tools that truly empower the success of small business owners.

Katie, Waver since 2017
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Our promise to you:

  • You will help build confidence in thousands of entrepreneurs as they pursue their dreams.
  • You will be encouraged to surprise and delight our customers.
  • You will be empowered to propose new ideas and process improvements.
  • You will collaborate with other teams across Wave.
  • You will be part of a fun, supportive, and close-knit team.
  • You will be supported in your personal and professional growth.

Current Customer Experience opportunities


Be a part of a team that does incredible work and believes in helping small businesses succeed.

Life at Wave

We can guarantee one thing—you won’t be bored here. Great people. Incredible work. Fun atmosphere. You’ll wish you joined us sooner.